Client Resource Center
CardSpot® User Guide
The CardSpot® User Guide is a step-by-step guide that will walk a user through the different functions and applications of CardSpot®.
Merchant Reference Guide
The Merchant Reference Guide is a troubleshooting guide designed to assist merchants in processing prepaid cards as a form of payment. All merchants should receive and obtain this guide.
CardFront Fulfillment Guide
The Merchant Reference The CardFront Fulfillment Guide describes the card ordering and funds movement process for CardFront orders and includes a step-by-step guide for fulfilling orders placed through the CardFront websites.
InfoCenter Reports Guide
The InfoCenter Reports guide is designed to provide a step by step guide on how to access the three different categories of reports on the InfoCenter website.
Program Operation Forms
Card Max Exception Request
If you have a customer wanting to purchase a card for more than $500.00, this form needs to be completed and returned to EML prior to card activation.
High Value Transactions Form
For US & Canada: For an individual customer requesting a transaction exceeding $1,000 (not to exceed $10,000), this form needs to be completed and returned to EML upon completing the card activation transaction.
For corporate orders exceeding $3,000, this form needs to be completed and returned to EML upon completing the card activation transaction.
For corporate orders exceeding $10,000, this form needs to be completed and returned to EML for approval from the issuing bank PRIOR to the completion of the card activation transaction.
For the UK & Europe: If the Card transaction/order is greater than 10,000 (in your local currency) anti-money laundering legislation requires completion of the following form. This information will remain strictly confidential. The order will require review and approval by EML prior to the transaction concluding. EML will have the response back within 2 business days.
Suspicious Activity Reporting
If you have a transaction, series of transactions or attempted transactions that appear suspicious in nature, this form needs to be completed and returned to EML for investigation.
CardSpot® User Request Form
For requesting new CardSpot® users and making changes to existing user accounts.
Swiper Request Form
If you are in need of a new or additional swiper, this form needs to be completed and returned to EML.
Replacement: United States / Canada [EN] | Canada [FR]
New Request: United States / Canada [EN] | Canada [FR]
Merchant Agreement Form
The Merchant Agreement Form needs to be completed in order to add a merchant to your program.
ACH/EFT Funding Forms
ACH Debit and Credit Authorization Forms
For United States clients requesting Accounting to pull or push funds via auto-Electronic Funds (ACH) transfer in lieu of pushing funds to EML/Client wallet
EFT Debit and Credit Authorization Forms
For Canadian clients requesting Accounting to pull or push funds via auto-Electronic Funds transfer (EFT) in lieu of pushing funds to EML/Client wallet